DEL NORTE — Rio Grande Hospital (RGH) received national recognition and high honors. Recently, the 20th Annual Healthcare Service Excellence Conference was held in New Orleans, Louisiana. RGH received forty Breakthrough Awards and four Pinnacle Awards - which showcase the best of the best. The recent Breakthrough Awards were open to all Service Excellence Initiative participants and alumni and highlight improvements and achievements of Patient Satisfaction and Patient Experience Scores within an organization. Many Breakthrough Awards RGH received were for their cleanliness, communication with doctors and nurses, the overall rating of the facility just to name a few. The Pinnacle Award Recipients were Sharon Haynie for Service Excellence Advisor 1st Year, Dr. Kelsey Walker for Customer Focused Physician/Provider, Nellie Edelen Super Coach for the Service Excellence program, and Susan Beeghly for the Implementation Coordinator role.